Frequently Asked Questions for Itemized Billing

Question: What is your turn-around time?

Answer: Approximately 10 business days once request is received. Requests are processed in the order they are received. Please allow 10 business days before checking on a request.

Question: When do I receive the billing?

Answer: Faxed or mailed the day payment/check and HIPAA release are received.

Question: What type of payment do you accept?

Answer: Checks only at this time. We will be adding credit cards soon to expedite processing.

Question: Do I need a HIPAA/Medical Authorization to obtain an Itemized Billing?

Answer: Yes! The Medical Authorization must be signed within 365 days. If foranyone other than the patient (unless patient is a minor), appointment papers must be attached.

Question: Do you provide the Medical Records?

Answer: No, we only provide the Itemized Billing/UB/04/hcfa-1500/summary. Records are provided by the Medical Records Department from each facility.

Question: Who are the checks made out to?

Answer: Check must be made payable to MedInform, Inc, 1801 East 9th Street, Suite 1150, Cleveland, OH 44114. Any check made out to the facility will be returned and your request will be delayed.

Question: Why do I have to pay for Itemized Billing, I never have in the past?

Answer: The Patients are entitled to free copies of their bills by calling the customer service department. The volume of requests and the time it takes to process the requests necessitated these charges which is in accordance with Ohio Revised Code §3701.741. Please see the Ohio Revised Code (O.R.C. § 3701.741(C)) for additional information.

Question: How does an attorney get a balance or propose a settlement?

Answer: Attention Attorneys: MetroHealth is streamlining the balance verification and settlement/request processes. You must complete the balance verification worksheet in its entirety and provide a fully executed HIPAA authorization. Failure to complete the worksheet and attach the signed HIPAA authorization will result in no response to the request.

When this form is complete, please email the worksheet and HIPAA authorization to attycompletedrequest@metrohealth.org. You should receive a reply within ten (10) business days; please note that heavy volumes may affect this estimated turn around time.

Download: Attorney Balance Inquiry Worksheet.xlsx 

Download: Attorney Settlement Worksheet.xlsx